Leaves from
West End / Hedge End, Southampton area

Pick Up Points

Stokes Bay
Lee on the Solent Stubbington
Fareham
Fleet Services if appropriate

 

Solent Events & Leisure Terms & Conditions

YOUR CONTRACT: At the time of booking, you must complete and sign the Booking Form agreeing to accept the conditions as herein set out.  Your contract is entered into on the terms and conditions of the Booking Form.  The completed booking form must be received accompanied by the appropriate full payment, at which time, and subject to availability, your contract with us is made.

PAYMENT:  No booking can be accepted as ‘confirmed’ unless accompanied by the full payment by: debit card (no charge), credit card (2% charge), personal cheque or by BACS bank transfer – as stated on the booking form. 

PRICES:  The price of your trip is subject to variation by reference to elements covering fuel, government taxes and any other additional costs not in place when the booking was made.  The company will however, absorb up to 2% of any increase in the price of your trip attributed to any such items and no surcharges will be made less than SEVEN days before the stipulated departure date.

INSURANCE:  It is a condition of all bookings with the company that adequate personal insurance is taken out by all clients, except on 1-day trips.

FITNESS TO TRAVEL: It is a booking condition that you should be fit and well to travel. We strive to give all our clients full care & attention, but we need to know at the time of booking about any special needs or requirements, especially if you need specialist equipment, such as a wheelchair.  Unfortunately many of our trips are not suitable for wheelchair users. If you have suffered from a serious medical condition recently, you should consult a doctor about your fitness to travel.

CHANGING YOUR BOOKING:  If you need to change any of the arrangements specified on the booking form, we will do all we can to accommodate your new requirements.  An alteration fee of £25 per person may be charged for any change to cover administration costs, except in the period prior to 6 weeks of departure, when the alteration will be free of charge.

AMENDMENTS BY US:  Trips are based on an economic minimum number of passengers.  Should this not be reached, it may be necessary to either: a) cancel the service and refund any monies paid, or b) levy a surcharge on those still requiring the service. 

CANCELLATIONS:  If you need to cancel your trip after your booking has been confirmed, you must inform the company in writing as soon as possible.  All payments made to the company are deemed non-refundable unless your place can be re-sold before 14 days of departure date. 

RESPONSIBILITY OF THE COMPANY:  All tickets issued and arrangements made in connection with this trip are made by the company as agents and not as principal.  The company accepts no liability for any death, injury, damage, loss, accident or delay arising from any act or default of any person or any matter arising in connection with the trip, and the company makes no warranty or representation in connection therewith.  Any accommodation and transport are provided subject to local laws.  Personal property is at owner’s risk.

LAW & JURISDICTION:  The contract between the Company and the Client incorporating these booking conditions, and our booking confirmation shall be governed by the English law and both parties submit to the exclusive jurisdiction of the English courts.

OUR PRIVACY POLICY: Your personal details will not be passed to any third party and are kept on a company database for the sole use of Solent Events & Leisure.

Last updated: 12th November 2009